FAQ • deep links • quick copy
Frequently Asked Questions
Search, expand/collapse, and share answers with deep-linkable anchors. Use “Copy link” on any question to send the exact answer to a friend or teammate.
Tip: press Esc to clear search.
0 questions
Next live Q&A
Join our weekly group session and get feedback on your work.
—
No results.
Try different keywords or click “Ask” to send us your question.
1 How are the jewelry courses delivered? ⌄
Lessons are primarily video-based with step-by-step demonstrations, downloadable checklists, and practice assignments. Most modules include a short “common mistakes” segment and a materials checklist so you can follow along confidently.
Access
24/7 from your browser (mobile + desktop).
Support
Weekly Q&A + optional feedback on projects.
2 How much time do I need per week? ⌄
Most learners progress comfortably with 2–4 hours per week. If you’re aiming to build a portfolio quickly, plan 5–7 hours weekly so you can iterate on designs, polish finishing techniques, and photograph your pieces.
3 Do I need professional tools and expensive materials? ⌄
No. We start with a “minimal toolkit” and show budget-friendly alternatives where possible. Each course includes a clear list of optional upgrades so you can scale your setup over time. For metals, we provide practice-friendly options before you invest in premium stock.
4 Are the courses beginner-friendly? ⌄
Yes. Each course starts with foundational safety, tool handling, and core techniques. Advanced variations are clearly marked, and you can skip ahead only when you feel ready.
5 What’s included in the price? ⌄
You get full access to the lessons, downloadable resources, and course updates during the access period stated on the checkout page. Pricing also covers instructor time during community support and periodic live Q&A sessions. Materials and tools are purchased separately to match your budget and preferred suppliers.
6 Do you offer refunds? ⌄
If you’re not satisfied, contact us within 14 days of purchase and we’ll review your request. If you’ve completed a substantial portion of the course, we may offer a partial refund or an alternative solution (like switching to another course) so it’s fair for both sides.
7 Do I get a certificate? ⌄
Yes—after you complete the required project(s), you can request a digital certificate of completion. It includes your name, course title, and completion date, and it’s suitable for portfolios and client trust-building.
8 How long will I have access to the content? ⌄
Access duration is listed on the checkout page for each course. If a course is updated during your access period, you automatically receive the updates. We recommend downloading any included checklists while they’re available.
9 Can I watch on my phone or tablet? ⌄
Yes. The platform is optimized for mobile browsers. For best results, use Wi‑Fi for HD videos and keep your device on a stable surface while practicing techniques.
10 How do I contact support? ⌄
Use the “Ask” button on this page to message us. If you prefer direct contact, call +1 (415) 550‑2847 during business hours (Mon–Fri).
Still have questions?
Send a quick note. We reply within 1–2 business days with a clear next step and helpful links.